Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy explains how to cancel a Solution subscription and how refunds are handled. It applies together with our Subscription & Billing Policy and Terms & Conditions. Where this Policy and the Subscription & Billing Policy address the same subject, they are intended to be read consistently; if any inconsistency arises, the Subscription & Billing Policy governs.

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2. Where you purchased matters

Solution subscriptions may be purchased through the Apple App Store or through Google Play. The store you purchased from processes your payment, holds the billing relationship for that purchase, and controls cancellation and refunds for it.

Solution does not receive, hold, or control the payment method associated with your Apple Account or Google Account, and cannot process, approve, reverse, or override a transaction made through either store.

Solution does not operate a direct payment channel for subscriptions. All Solution subscriptions are purchased through the Apple App Store or Google Play.

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3. Cancelling your subscription

Subscriptions renew automatically until cancelled. You must cancel at least 24 hours before the end of the current billing period to avoid being charged for the next period.

Apple App Store purchases. Cancel through Apple: on your device, open Settings, tap your name, then Subscriptions; or visit apps.apple.com/account/subscriptions. Solution cannot cancel an App Store subscription on your behalf — Apple does not permit this.

Google Play purchases. Cancel through Google Play: open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions; or visit play.google.com/store/account/subscriptions. Solution cannot cancel a Google Play subscription on your behalf.

In both cases, cancelling stops future renewals. It does not end your current billing period. You keep access to paid features until the end of the period you have already paid for, after which your subscription expires and paid access ends.

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4. Refunds

Except where a refund is required by applicable law or granted by the applicable app store, subscription fees are non-refundable, including fees for the current billing period after cancellation and for periods during which you did not use the Service.

Apple App Store purchases. Refunds are requested from and decided by Apple, under Apple's policies. Request one at reportaproblem.apple.com. Solution cannot issue, approve, deny, or overturn an App Store refund.

Google Play purchases. Refunds are requested from and decided by Google, under Google's policies, and may be requested at play.google.com/store/account/orderhistory. Depending on the circumstances and the time elapsed, Google may direct a request to Solution; where that occurs, Solution will consider the request in accordance with this Policy and applicable law.

Requesting a refund from Apple or Google is a legitimate use of those stores' processes and will not, on its own, result in suspension or termination of your Solution account.

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5. Statutory rights

Some jurisdictions grant consumers a right to withdraw from a distance contract or to obtain a refund within a statutory period. Nothing in this Policy limits or excludes any right you have that cannot be limited or excluded by law.

Where such a right applies to a purchase made through the Apple App Store or Google Play, the refund is administered by the applicable store. Contact us at Offices@Solution4u.com and we will assist you in exercising that right with the relevant store where we are able to do so.

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6. Termination for violation

If we suspend or terminate your account for breach of our Terms & Conditions, Community Guidelines, Code of Conduct, or other applicable policy, or for suspected fraudulent, abusive, or unlawful activity, you are not entitled to a refund of fees paid, except where a refund is required by applicable law.

Suspension or termination of your account does not cancel a subscription purchased through the Apple App Store or Google Play. To stop future charges, you must cancel through the applicable store as described in Section 3.

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7. Deleting your account does not cancel your subscription

Deleting your Solution account removes your account and associated data as described in our Privacy Policy. It does not cancel a subscription purchased through the Apple App Store or Google Play, and it does not stop future charges.

If you want to stop being billed, cancel your subscription through the applicable store as described in Section 3, and do so before deleting your account, since store subscription management is not accessible from within a deleted Solution account.

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8. Unauthorised or accidental purchases

If a purchase was made through the Apple App Store or Google Play without your authorisation, or in error, that transaction is handled by the applicable store. Report it to Apple at reportaproblem.apple.com, or to Google at play.google.com/store/account/orderhistory, and contact us at Offices@Solution4u.com so that we can assist where we are able to.

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9. Price and plan changes

We may change subscription prices and the features included in a plan. Price changes apply to future billing periods only and take effect no earlier than the next renewal following notice given in accordance with the requirements of the applicable app store and applicable law. If you do not accept a price change, you may cancel before it takes effect, as described in Section 3.

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10. Changes to this Policy

We may update this Policy from time to time. Where a change materially reduces your rights, we will provide notice by email or in the app before it takes effect. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Policy.

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11. Contact

For questions about cancellation or refunds, contact Offices@Solution4u.com with your full name, account email, and a brief description of your request. Please note the limits described in Sections 2 and 4 on what we are able to do in relation to app store transactions.