Subscription & Billing Policy

1. Scope

This Subscription & Billing Policy ("Policy") explains how subscriptions, billing, renewal, cancellation, and refunds work for Solution ("we", "us", "Solution"). It applies to everyone who subscribes to a Solution paid plan. By subscribing you accept this Policy together with our Terms & Conditions and Privacy Policy.

​

2. Plans and pricing

Solution is a paid-membership platform. Access to members-only features requires an active paid subscription.

Solution currently offers two monthly plans: Member at USD $19 per month, and Verified at USD $199 per month. Prices are exclusive of taxes unless stated otherwise, and the price shown to you at the point of purchase by the applicable app store, in your local currency, is the price that applies to your purchase.

Subscriptions are billed monthly. There is no free trial; your selected plan is charged at the time of purchase and recurring monthly billing continues until you cancel.

We may change prices and the features included in a plan. Price changes apply to future billing periods only and take effect no earlier than the next renewal following notice given in accordance with the requirements of the applicable app store and applicable law. If you do not accept a price change, you may cancel before it takes effect, as described in Section 6.

​

2a. Verified status

What Verified status is. Solution may provide a Verified badge to members who meet Solution's applicable requirements for Verified status. The badge indicates that the member has satisfied Solution's current eligibility requirements for the Verified program and is intended to distinguish Verified members within the Solution community. Members who hold Verified status may also be eligible for features reserved for Verified members.

What Verified status does not represent. Verified status does not constitute an endorsement, recommendation, guarantee, certification, background check, identity guarantee, credit or financial check, confirmation of professional qualification or licensure, or verification of employment, funding, or company ownership. Solution does not independently confirm every statement or representation a member makes, whether or not that member displays Verified status. You should exercise the same judgment and diligence when dealing with a Verified member as with any other member. Solution is not a party to, and accepts no responsibility for, any dealings, agreements, investments, or transactions between members.

Requirements may change. Solution determines the requirements for Verified status and may change them at any time. A change to those requirements may affect whether an account continues to qualify.

Modification, suspension, and revocation. Solution may modify, suspend, or revoke Verified status at its discretion, including where a member no longer satisfies the applicable requirements; where information presented on the profile is false, misleading, or impersonates another person or organisation; where the account has engaged in fraudulent, deceptive, abusive, or unlawful conduct; where the member breaches our Terms & Conditions, Community Guidelines, Code of Conduct, or another applicable policy; or where continued display of the badge would be misleading to other members. Where practical and appropriate, and other than in serious cases, we will notify you and may provide an opportunity to address the issue.

Effect on your subscription and fees. Modification, suspension, or revocation of Verified status does not cancel your subscription and does not stop future billing. Your subscription continues, and you remain responsible for subscription fees, until you cancel it through the applicable app store as described in Section 6. If you no longer wish to be charged, you must cancel your subscription yourself. Except where required by applicable law, fees already paid are non-refundable, and a change to Verified status does not entitle you to a refund.

Restoration. If Verified status was removed in error, or the matter leading to its removal is resolved, we may restore it. Restoration is at our discretion.

Relationship to other actions. A change to Verified status is independent of, and may be applied instead of or in addition to, any other action available to us, including content removal, account suspension, or account termination.

Solution retains discretion over the Verified program, including its scope, requirements, benefits, and continued availability.

​

3. How payment is processed

Apple App Store purchases. Where you subscribe through our iOS app, your purchase is processed by Apple through In-App Purchase. Apple charges the payment method associated with your Apple Account in accordance with Apple's terms. Solution does not receive, hold, or store your payment card details, and does not control the payment method used for that purchase.

Google Play purchases. Where you subscribe through our Android app, your purchase is processed by Google through Google Play Billing. Google charges the payment method associated with your Google Account in accordance with Google's terms. Solution does not receive, hold, or store your payment card details, and does not control the payment method used for that purchase.

Solution does not operate a direct payment channel for subscriptions. All Solution subscriptions are purchased through the Apple App Store or Google Play, and Solution does not collect or store payment card details.

We use RevenueCat, a subscription management provider, to verify subscription status reported by the applicable app store and to keep your access rights in the Service accurate. RevenueCat does not process your payment.

​

4. Automatic renewal

Your subscription renews automatically for successive monthly periods at the then-current price until cancelled. Renewal occurs at the end of each billing period unless you cancel at least 24 hours before that period ends.

Where your subscription was purchased through the Apple App Store or Google Play, renewal is charged by the applicable store to the payment method associated with your account with that store.

​

4a. Your affirmative consent

Before you are charged, we display the plan name, price, billing frequency, and renewal terms, together with links to this Policy and our Terms & Conditions, and require you to take a clear affirmative action to confirm your agreement before any charge is made. We do not treat continued use of the Service as consent to be charged.

​

5. When billing begins

Billing begins when your purchase is completed. Recurring monthly billing continues until you cancel.

​

6. Cancellation

Subscriptions renew automatically until cancelled. You must cancel at least 24 hours before the end of the current billing period to avoid being charged for the next period.

Apple App Store purchases. Cancel through Apple: on your device, open Settings, tap your name, then Subscriptions; or visit apps.apple.com/account/subscriptions. Solution cannot cancel an App Store subscription on your behalf — Apple does not permit this.

Google Play purchases. Cancel through Google Play: open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions; or visit play.google.com/store/account/subscriptions. Solution cannot cancel a Google Play subscription on your behalf.

In all cases, cancelling stops future renewals. It does not end your current billing period. You keep access to paid features until the end of the period you have already paid for, after which your subscription expires and paid access ends.

​

7. Refunds

Except where a refund is required by applicable law or granted by the applicable app store, subscription fees are non-refundable, including fees for the current billing period after cancellation and for periods during which you did not use the Service.

Apple App Store purchases. Refunds are requested from and decided by Apple, under Apple's policies. Request one at reportaproblem.apple.com. Solution cannot issue, approve, deny, or overturn an App Store refund.

Google Play purchases. Refunds are requested from and decided by Google, under Google's policies, and may be requested at play.google.com/store/account/orderhistory. Depending on the circumstances and the time elapsed, Google may direct a request to Solution; where that occurs, Solution will consider the request in accordance with this Policy and applicable law.

Nothing in this Section limits or excludes any right you have that cannot be limited or excluded by law. Further detail is set out in our Refund & Cancellation Policy.

​

8. Taxes

Prices may be exclusive of value added tax, sales tax, or similar charges. Because subscriptions are purchased through the Apple App Store or Google Play, the applicable store determines, collects, and remits taxes on the transaction in accordance with its own arrangements, and displays the final price to you at the point of purchase.

​

9. Consumer rights

Nothing in this Policy limits or excludes rights that cannot be limited or excluded under the consumer protection laws of your jurisdiction. Where mandatory law conflicts with a provision of this Policy, that mandatory law prevails to the extent of the conflict, and the remainder of this Policy continues to apply.

​

10. Failed payments, suspension, and termination for violation

If a renewal payment fails, the applicable app store may retry the charge in accordance with its own process. If payment is not completed, your subscription may lapse and paid access may end. Your account and profile remain in place, and you may resubscribe.

If we suspend or terminate your account for breach of our Terms & Conditions, Community Guidelines, Code of Conduct, or other applicable policy, or for suspected fraudulent, abusive, or unlawful activity, you are not entitled to a refund of fees paid, except where a refund is required by applicable law. Suspension or termination does not cancel a subscription purchased through the Apple App Store or Google Play; to stop future charges you must cancel through the applicable store as described in Section 6.

​

11. Receipts

The applicable app store issues your receipt and maintains your purchase history. Access it through your account with that store. Solution does not issue separate invoices for app store purchases.

​

12. Payment disputes

If you have a billing concern, contact Offices@Solution4u.com so that we can help resolve it.

Refund requests submitted to Apple or Google are a legitimate use of those stores' processes and will not, on their own, result in suspension or termination of your Solution account.

Because subscriptions are purchased through the Apple App Store or Google Play, refund and dispute handling is governed by the applicable store's process. We reserve the right to recover amounts lost as a result of fraudulent or abusive transactions and to pursue available legal remedies.

​

13. Conversion of free accounts to paid plans

If we convert existing accounts that were previously free into paid subscriptions, we will provide at least 30 days' notice of the change, the date of conversion, the applicable price, and how to decline, and we will require an affirmative action before any charge is made.

​

14. Deleting your account does not cancel your subscription

Deleting your Solution account removes your account and associated data as described in our Privacy Policy. It does not cancel a subscription purchased through the Apple App Store or Google Play, and it does not stop future charges.

If you want to stop being billed, cancel your subscription through the applicable store as described in Section 6, and do so before deleting your account, since store subscription management is not accessible from within a deleted Solution account.

​

15. Availability

Plans, prices, and payment methods may vary by country and may change. Some plans may not be available in every jurisdiction.

​

16. Billing data retention

We retain records relating to subscriptions and transactions for as long as necessary to operate the Service and for the periods required by applicable tax, accounting, and legal obligations, as described in our Privacy Policy. Records of this kind may be retained after your account is deleted where retention is required or reasonably necessary for those purposes.

​

17. Changes to this Policy

We may update this Policy from time to time. Where a change materially reduces your rights, we will provide notice by email or in the app before it takes effect. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Policy.

​

18. Contact

For billing questions, cancellations, refunds, and receipt requests: Offices@Solution4u.com. Include your full name, account email, and a brief description of your request. Please note the limits described in Sections 3, 6, and 7 on what we are able to do in relation to app store transactions.