How can we help?

Sign-in happens inside the Solution app. Open the app, tap Sign In, and use Forgot password to receive a reset link at your registered email address. If the reset email doesn't arrive within a few minutes, check your spam folder — and if it still hasn't come through, email us at Offices@Solution4u.com from the address on the account and we'll restore access for you.

Subscriptions purchased through the App Store are managed by Apple, not by Solution. On your iPhone or iPad, open Settings → tap your name → Subscriptions → select Solution → then Cancel Subscription. Your membership stays active until the end of the period you've already paid for. Subscriptions bought anywhere else can be cancelled by emailing us. See our Subscription & Billing Policy for the full terms.

Purchases made through the App Store are refunded by Apple directly — visit reportaproblem.apple.com, sign in with your Apple Account, and choose the Solution purchase. For anything billed outside the App Store, email us and we'll handle it under our Refund & Cancellation Policy.

You can delete your account and all associated data at any time. In the Solution app, go to Profile → Settings → Delete Account, and confirm. You can also request deletion by emailing Offices@Solution4u.com from your registered address — we'll confirm and permanently remove your profile, messages and personal data. Deleting your account does not automatically cancel an App Store subscription; cancel that separately in your Apple subscription settings.

Use the Report option on any profile, message or post in the app, or email us with a screenshot and the member's name. We review every report against our Community Guidelines and Code of Conduct, and we act on abuse, spam and objectionable content within 24 hours.

Member profiles are private, and contact details are only ever shared after a double opt-in introduction that both people have approved. We don't sell contact lists. Read our Privacy Policy for the full detail, or email us to request a copy, correction, or deletion of your data under GDPR or CCPA.

First, make sure you're on the latest version from the App Store, then restart the app. If the problem continues, email us with your device model, your iOS or Android version, and a short description of what you were doing — a screenshot or screen recording helps us reproduce it quickly.